COD AVAILABLE IN INDIA

who are we

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Free Living- The Label

Well, you would know us by now. If not, then its pretty easy- we are a craft and skill based-waste conscious-design studio creating clothing, lifestyle products. We are team of 15+ and growing. Join us on this sweet little journey of ours!


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FAQs-frequently asked questions

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Cash On Delivery

We provide Cash On Delivery payment option in India only. 

 

  • Cash on Delivery charges  Rs.100 
  • Cash on delivery (COD) is available for areas where our service is available.
  • In case you choose a COD and we are not able to process it, the same shall be conveyed within 24 hours of order placement.
  • If you do not accept a COD order twice in a row, you will no longer be eligible for our COD services
  • Once you place a COD order, we shall get in touch with you through message/call and confirm the order. 
  • Our logistics executive shall contact you before arriving for delivery and payment collection.


Shipping Time


  • We take around 5-10 working days from the date of placing the order to ship the items.
  • On placing your order, you will receive an email/sms containing a summary of the order.
  • However if you need the item to be delivered before that please email at freelivingstore@gmail.com or Whatsapp us +91 9718712407
  •  Delivery time might be a little longer for remote locations, depending on their accessibility. In such cases, we shall be reaching out to you through SMS & email.  
  • We work with a reliable shipping partner and ship within said timelines of placing an order. In case of express delivery, please let us know at the time of placing the order.







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Exchange/Returns/Refunds

EXCHANGE  

We welcome size exchanges. Exchange should be initiated within 5 days of receiving.  Conditions being the product should be not worn,washed,torn or tarnished in any way.

 Please note that we donot provide courier pickup facility.



RETURNS 

We DONOT TAKE RETURNS. Kindly discuss your customization/any special requirements with us once you place the order.


SALE ITEMS

Sale items are non returnable and non refundable.


 

CANCELLATION POLICY

The order placed can be cancelled within 24 HOURS from date of placement.

We will issue a full refund through bank transfer in case its a prepaid order.